Front Desk Supervisor: Guest Experience Leader

Crestview Management, LLC; Arlington (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Crestview Management, LLC is seeking a Front Desk Supervisor to oversee daily operations at our Arlington, VA location. You will lead a team, ensure exceptional service, and maintain a welcoming environment for visitors and staff.

Ideal candidates have 3+ years in front desk roles with supervisory experience, strong communication, and solid organizational skills. The role requires professional presentation and discretion with confidential information.

Qualifications

• Minimum of a high school diploma; associate or bachelor’s degree preferred.
• 3+ years in front desk or administrative roles; supervisory experience required.
• Excellent interpersonal and communication abilities are essential.
• Strong organizational and multitasking capabilities are needed.
• Proficient with Microsoft Office and front desk software.
• Ability to handle confidential information with discretion.
• Professional appearance and demeanor expected.

Responsibilities

• Supervise and coordinate front desk staff activities.
• Schedule, train, and manage performance of team.
• Ensure prompt, professional greeting of visitors and staff.
• Handle calls, emails, and inquiries; direct to proper personnel.
• Maintain clean, organized front desk area with supplies.
• Address escalated customer service issues diplomatically.
• Monitor security protocols and visitor sign-in procedures.
• Collaborate with other departments to support operations.
• Prepare reports on front desk activities and staff performance.

Skills

Supervisory experience

Customer service

Interpersonal skills

Organizational skills

Communication skills

Office software proficiency

Education

High school diploma or equivalent; Associate/Bachelor preferred

Tools

Microsoft Office Suite

Front desk management software

Job description

Crestview Management, LLC is seeking a Front Desk Supervisor to oversee daily operations at our Arlington, VA location. You will lead a team, ensure exceptional service, and maintain a welcoming environment for visitors and staff.

Ideal candidates have 3+ years in front desk roles with supervisory experience, strong communication, and solid organizational skills. The role requires professional presentation and discretion with confidential information.