Front Office Supervisor & Guest Experience Leader

Loews Hotels, LLC.; Arlington (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health & wellness benefits

401(k) and company match

Paid sick days

Paid vacation and holidays

Bereavement support

Pet insurance

Training & development opportunities

Tuition reimbursement

Team member hotel rates

Job summary

Loews Arlington Hotel and Convention Center is seeking a dynamic Supervisor of Front Office to lead the guest services team at our full-service property. This role ensures exceptional service at the front desk and concierge, coordinating with housekeeping and other departments to exceed guest expectations.

You will mentor staff, monitor feedback, and manage daily operations while maintaining high standards of professionalism and guest satisfaction at a premier Arlington hotel.

Qualifications

• Minimum of two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with previous Property Management System, preferred Opera System.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.
• Ability to work weekends, evenings, holidays as necessary/required.

Responsibilities

• Manage daily operations of the Front Office Team.
• Lead and deliver exceptional guest experience.
• Supervise the guest services team to maintain high performance and service standards.
• Monitor, respond to guest feedback and improve loyalty and satisfaction.
• Oversee room allocations and coordinate with housekeeping.
• Implement training programs and mentor staff for growth.
• Serve as the primary contact for internal and external inquiries.
• Prepare performance reports for management on operations and guest feedback.
• Assist with financial records and timely payment processing.
• Collaborate on initiatives to promote hotel services and效率.

Skills

Leadership

Guest services

Team supervision

Customer service

Tools

Opera System

Job description

Loews Arlington Hotel and Convention Center is seeking a dynamic Supervisor of Front Office to lead the guest services team at our full-service property. This role ensures exceptional service at the front desk and concierge, coordinating with housekeeping and other departments to exceed guest expectations.

You will mentor staff, monitor feedback, and manage daily operations while maintaining high standards of professionalism and guest satisfaction at a premier Arlington hotel.