Front Desk Supervisor

Crestview Management, LLC; Arlington (VA); On-site; USD 42,000 - 56,000; Full time

Job summary

Crestview Management, LLC is seeking a Front Desk Supervisor to oversee daily operations at our Arlington, VA location. You will lead a team, ensure exceptional service, and maintain a welcoming environment for visitors and staff.

Ideal candidates have 3+ years in front desk roles with supervisory experience, strong communication, and solid organizational skills. The role requires professional presentation and discretion with confidential information.

Qualifications

• Minimum of a high school diploma; associate or bachelor’s degree preferred.
• 3+ years in front desk or administrative roles; supervisory experience required.
• Excellent interpersonal and communication abilities are essential.
• Strong organizational and multitasking capabilities are needed.
• Proficient with Microsoft Office and front desk software.
• Ability to handle confidential information with discretion.
• Professional appearance and demeanor expected.

Responsibilities

• Supervise and coordinate front desk staff activities.
• Schedule, train, and manage performance of team.
• Ensure prompt, professional greeting of visitors and staff.
• Handle calls, emails, and inquiries; direct to proper personnel.
• Maintain clean, organized front desk area with supplies.
• Address escalated customer service issues diplomatically.
• Monitor security protocols and visitor sign-in procedures.
• Collaborate with other departments to support operations.
• Prepare reports on front desk activities and staff performance.

Skills

Supervisory experience

Customer service

Interpersonal skills

Organizational skills

Communication skills

Office software proficiency

Education

High school diploma or equivalent; Associate/Bachelor preferred

Tools

Microsoft Office Suite

Front desk management software

Job description

We are seeking a highly organized and customer-focused Front Desk Supervisor to oversee daily front desk operations at our Arlington, VA location. The ideal candidate will lead a team of front desk staff, ensuring exceptional service delivery, efficient workflow, and a welcoming environment for all visitors and employees.

Key Responsibilities

• Supervise and coordinate front desk staff activities, including scheduling, training, and performance management.
• Ensure prompt and professional greeting of visitors, clients, and employees.
• Manage incoming calls, emails, and correspondence, directing inquiries to appropriate personnel.
• Maintain front desk area, ensuring it is clean, organized, and well-stocked with necessary supplies.
• Handle escalated customer service issues and resolve conflicts efficiently and diplomatically.
• Monitor and maintain security protocols, including visitor sign-in/out procedures and access control.
• Collaborate with other departments to support smooth office operations and communication.
• Prepare and maintain reports related to front desk activities and staff performance.

Qualifications

• High school diploma or equivalent; Associate’s or Bachelor’s degree preferred.
• Minimum of 3 years experience in front desk or administrative roles, with at least 1 year in a supervisory capacity.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office Suite and front desk management software.
• Ability to handle confidential information with discretion.
• Professional appearance and demeanor.

This position is based in our Arlington, VA office located in the 22203 zip code area. The role requires standing for extended periods and occasional lifting of office supplies.