Front Desk Team Leader - Guest Experience & Training

Hospitality America; Columbia (SC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off

401k Retirement Plan

Job summary

Hilton Columbia Center is seeking a Guest Services Supervisor to lead the front desk team to deliver exceptional guest experiences and seamless check-in/check-out. You will train and mentor staff, implement processes that enhance satisfaction, and uphold brand standards in a fast-paced environment.

Required are 1-2 years of customer service leadership, strong communication, and the ability to manage multiple tasks while fostering a collaborative PEACH culture.

Qualifications

• Familiarity with hotel operations such as check-in/check-out, room allocations, and billing policies.
• 1-2 years of customer service leadership experience.
• Exceptional verbal and written communication skills.
• Ability to manage multiple responsibilities simultaneously (phone, guest requests, interdepartmental coordination).
• Ability to cultivate a productive team that embodies PEACH.
• Able to thrive in a fast-paced, dynamic environment.

Responsibilities

• Lead daily front desk operations to provide a superior check-in/check-out experience for all guests.
• Act as problem solver for guests and empower staff to do the same.
• Implement and maintain procedures meeting or exceeding guest satisfaction metrics.
• Ensure front desk staff are trained in operations, policies, and service standards.
• Recruit, mentor, train, and support front desk staff to perform at their best.
• Provide development opportunities to grow leadership within the team.
• Oversee cash, vouchers, inventories, and receivables controls.

Skills

Customer service leadership

Front desk operations

Communication

Team mentorship

Job description

Hilton Columbia Center is seeking a Guest Services Supervisor to lead the front desk team to deliver exceptional guest experiences and seamless check-in/check-out. You will train and mentor staff, implement processes that enhance satisfaction, and uphold brand standards in a fast-paced environment.

Required are 1-2 years of customer service leadership, strong communication, and the ability to manage multiple tasks while fostering a collaborative PEACH culture.