Front Office Lead - Guest Experience Champion

Loews Hotels; Virginia (MN); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Health benefits + 401(k)

Paid sick days, vacation, holidays, & 

Bereavement & Pet Bereavement

Training & development opportunities

Tuition reimbursement

Pet insurance

Team member hotel rates & discounts

Job summary

Loews Arlington Hotel invites a Front Office Supervisor to lead our guest services team in Arlington, VA. You will champion service excellence, mentor staff, and ensure smooth desk operations to create memorable stays.

The role emphasizes proactive problem solving, clear communication, and efficient multitasking in a fast-paced environment, with strong opportunities for growth within Loews Hotels.

Qualifications

• Minimum two years guest service experience in hotel hospitality preferred.
• Minimum one-year guest service leadership role preferred.
• Experience with Opera Property Management System preferred.
• Knowledge of budgeting, forecasting, and financial analysis in a hotel setting preferred.
• Ability to stand for long periods of time required.

Responsibilities

• Oversee daily operations of the Front Office team, ensuring smooth and efficient service delivery.
• Lead, mentor, and develop team members to achieve high performance and uphold Loews service standards.
• Monitor guest feedback, resolve concerns promptly, and implement strategies to enhance satisfaction and loyalty.
• Coordinate room assignments and collaborate with housekeeping to meet guest preferences.
• Design and deliver training programs that elevate team skills and operational excellence.
• Serve as the primary point of contact for internal and external inquiries.
• Conduct audits, maintain accurate financial records, and analyze performance metrics.
• Prepare operational and guest experience reports for management review.

Skills

Natural Leader

Guest Experience

Clear Communication

Problem Solving

Multitasking

Tools

Opera PMS

Job description

Loews Arlington Hotel invites a Front Office Supervisor to lead our guest services team in Arlington, VA. You will champion service excellence, mentor staff, and ensure smooth desk operations to create memorable stays.

The role emphasizes proactive problem solving, clear communication, and efficient multitasking in a fast-paced environment, with strong opportunities for growth within Loews Hotels.