Guest Experience Lead - Front Desk & Service

Vision Hospitality Group, Inc.; Dunwoody (GA); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Health Reimbursement Program

Flexible Spending Account

Stay Discounts

Life Insurance

401(k) and 401(k) matching

Employee Assistance Program

Voluntary and Supplemental Insurance

Paid Holidays and Floating Holiday

Loyalty incentives

Job summary

Vision Hospitality Group, Inc. invites applicants for a Guest Services / Front Desk Representative in Dunwoody, GA. You will greet guests, check them in/out, answer inquiries, and coordinate with housekeeping to ensure smooth hotel operations.

The role requires a friendly, professional demeanor, the ability to manage multiple tasks, and basic computer skills. A team-oriented culture and opportunities for internal growth are emphasized.

Qualifications

• Maintain confidentiality of company information, guest data, and employee issues.
• Provide professional, friendly service and clear communication.
• Adapt to a flexible schedule and diverse guest needs.
• Engage with guests and team in a courteous, service-oriented manner.
• Demonstrate basic computer and office equipment proficiency.

Responsibilities

• Assist guests during check-in and check-out with a focus on exceptional service.
• Respond to guest requests with urgency and care.
• Operate the front desk and reception duties with accuracy and efficiency.
• Coordinate with housekeeping to ensure room availability and readiness.
• Handle cash drawer and balance at end of shift.
• Promote upsell opportunities for rooms and services.

Skills

Confidentiality

Effective communication

Flexibility

Teamwork

Multicultural awareness

Tools

PBX phone system

PMS reservation systems

Job description

Vision Hospitality Group, Inc. invites applicants for a Guest Services / Front Desk Representative in Dunwoody, GA. You will greet guests, check them in/out, answer inquiries, and coordinate with housekeeping to ensure smooth hotel operations.

The role requires a friendly, professional demeanor, the ability to manage multiple tasks, and basic computer skills. A team-oriented culture and opportunities for internal growth are emphasized.