Guest Experience Agent (Front Desk) - Part Time, Flexible Hours

Element Atlanta Perimeter Center; Dunwoody (GA); On-site; USD 16,531 - 20,664; Part time

Benefits offered by this job

Paid Time Off

Health, Wellness and Care benefits

401(k) and matching

Stay Discounts

Job summary

Element Atlanta Perimeter Center in Dunwoody, Georgia is hiring a Guest Services / Front Desk Representative for part-time rotating shifts. This role requires excellent customer service skills, effective communication, and the ability to work in a dynamic environment. You'll be responsible for checking in and out guests, managing inquiries and maintaining hotel standards. The job promises flexibility with a focus on guest satisfaction, alongside providing key assistance to the hotel team. Benefits include paid time off and health options.

Qualifications

• Must be responsible for guest and hotel asset security.
• Able to communicate effectively in writing and verbally.
• Able to work in a diverse environment and maintain confidentiality.
• Must lift up to 25 pounds and perform physical tasks throughout the shift.
• Knowledge of fire safety and emergency procedures required.

Responsibilities

• Provide outstanding customer service during check-in/check-out.
• Assist with clerical duties and communication among departments.
• Check guest accounts and handle cash transactions securely.
• Promote hotel features and upsell rooms when possible.
• Ensure a clean and professional work environment.

Skills

Customer service

Communication skills

Organizational skills

Flexibility

Problem-solving

Tools

PMS reservation systems

PBX phone system

Office machines

Job description

Element Atlanta Perimeter Center in Dunwoody, Georgia is hiring a Guest Services / Front Desk Representative for part-time rotating shifts. This role requires excellent customer service skills, effective communication, and the ability to work in a dynamic environment. You'll be responsible for checking in and out guests, managing inquiries and maintaining hotel standards. The job promises flexibility with a focus on guest satisfaction, alongside providing key assistance to the hotel team. Benefits include paid time off and health options.