Guest Experience Lead - Front Desk & Reservations

Hilton Garden Inn, Ft. Washington, PA; Fort Washington (Montgomery County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive salary

Employee discounts on hotel rooms and

Opportunities for advancement within ·

Professional development opportunities

Positive and supportive work环境

Job summary

Hilton Garden Inn Ft. Washington, PA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs in a fast-paced hotel environment.

The ideal candidate has strong customer service skills, excellent communication, and the ability to multitask while using reservation systems and Microsoft Office.

This on-site role offers competitive pay, employee room discounts, and opportunities for career development.

Qualifications

• Prior front desk or customer service experience preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask in a high-volume environment.
• Experience with computer systems and reservation software.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Manage reservations and check guests in and out using a computerized system.
• Handle guest requests, such as booking tours or making restaurant reservations.
• Assist with check-in and check-out processes, including handling payments and issuing keys.
• Answer phone calls and respond to online inquiries in a timely and professional manner.
• Assist with organizing and setting up events and meetings.
• Handle guest complaints and concerns with grace and professionalism.
• Perform light cleaning duties, such as wiping down counters and restocking supplies.
• Other duties as assigned.

Skills

Customer service orientation

Communication skills

Multitasking

High-volume workload handling

Flexibility

Tools

Reservation systems

Microsoft Office

Job description

Hilton Garden Inn Ft. Washington, PA is seeking a friendly Front Desk Agent to manage reservations, check guests in and out, and assist with guest needs in a fast-paced hotel environment.

The ideal candidate has strong customer service skills, excellent communication, and the ability to multitask while using reservation systems and Microsoft Office.

This on-site role offers competitive pay, employee room discounts, and opportunities for career development.