Front Desk Guest Experience Specialist

Hilton Garden Inn Washington DC/Georgetown Area; Washington (District of Columbia); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Travel Discounts

Life Insurance

Professional Development

Daily Pay

Commuter Benefits

Employee Assistance

Job summary

Hilton Garden Inn Washington DC/Georgetown Area is seeking a friendly Guest Service Agent to greet, register and assist guests at the front desk in accordance with brand standards and sustainability goals.

The role emphasizes efficient check-in/out, reservation handling, payment processing, and providing outstanding guest service to ensure satisfaction and repeat visits. Weekend/holiday shifts may be required.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Immediately greet guests and offer to assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change for guests.
• Transmit and receive messages, using telephones or the PMS system.
• Respond to guest requests in a timely manner.
• Receive and resolve guest complaints, elevating to supervisor if necessary.
• Secure guests' valuables in hotel safe or safe-deposit boxes.
• Perform bookkeeping activities, such as balancing accounts and conducting audits.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Assist in the breakfast area or assist guests with luggage during peak periods.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Hilton Garden Inn Washington DC/Georgetown Area is seeking a friendly Guest Service Agent to greet, register and assist guests at the front desk in accordance with brand standards and sustainability goals.

The role emphasizes efficient check-in/out, reservation handling, payment processing, and providing outstanding guest service to ensure satisfaction and repeat visits. Weekend/holiday shifts may be required.