Guest Experience Agent - Front Desk

Hotel Yountville; New Jersey; Hybrid; USD 36,000 - 48,000; Full time

Job summary

Hilton Parsippany is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations when needed. You'll maintain knowledge of rates, discount policies, and cancellations, handle cash and payments accurately, and operate the Front Office system to process daily transactions quickly and correctly.

Candidates should work well in a team, adapt to varying shifts including nights and weekends, and deliver exceptional guest experiences in a

Qualifications

• Experience in hospitality front desk operations.
• Knowledge of hotel rates, discounts, and cancellation procedures.
• Ability to take same-day or flexible reservations and manage guest requests.

Responsibilities

• Greet and communicate cordially with guests, check them in and out promptly and professionally.
• Post charges accurately and efficiently across transactions.
• Maintain working knowledge of the Front Office system and daily transactions.
• Handle cash, checks, and credit card information accurately.
• Review reservations with special requests and block rooms accordingly.
• Understand rates, discounts, and cancellation procedures.

Skills

Customer service

Cash handling

Reservations knowledge

Front Office systems

Communication skills

Tools

Front Office computer system

Job description

Hilton Parsippany is seeking a Front Desk Agent to warmly greet guests, check them in and out, and assist with pre-registration and reservations when needed. You'll maintain knowledge of rates, discount policies, and cancellations, handle cash and payments accurately, and operate the Front Office system to process daily transactions quickly and correctly.

Candidates should work well in a team, adapt to varying shifts including nights and weekends, and deliver exceptional guest experiences in a