Guest Experience Specialist — Hotel Front Desk

Hilton-Garden-Inn-Hotel; Westampton Township (NJ); On-site; USD 30,000 - 42,000; Full time

Job summary

Hilton Garden Inn is seeking a Front Desk Agent in Westampton, NJ to assist guests efficiently and professionally at the front desk. Responsibilities include checking guests in, handling payments, answering questions, and promoting hotel services.

The role requires a high standard of hospitality, strong communication skills, and the ability to work a flexible schedule including weekends and holidays. Training and development opportunities are provided by the hotel family.

Qualifications

• High school diploma or equivalent required.
• Excellent guest service and communication skills.
• Ability to work a flexible schedule including weekends.

Responsibilities

• Check guests in/out using upsell techniques to maximize room rates.
• Process guest payments and cash handling according to policy.
• Provide information on local attractions and hotel services.
• Resolve guest complaints and coordinate with supervisor for major issues.
• Handle reservations and coordinate with the reservation center.

Skills

Typing

Computer aptitude

Interpersonal skills

Reading

Writing

Math

Phone skills

Education

High school diploma or equivalent

Tools

POS systems

Reservation system

Job description

Hilton Garden Inn is seeking a Front Desk Agent in Westampton, NJ to assist guests efficiently and professionally at the front desk. Responsibilities include checking guests in, handling payments, answering questions, and promoting hotel services.

The role requires a high standard of hospitality, strong communication skills, and the ability to work a flexible schedule including weekends and holidays. Training and development opportunities are provided by the hotel family.