Guest Experience Lead — Front Desk & Reservations

Lake Pleasant RV Park; Bothell (WA); On-site; USD 56,000 - 66,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and sick leave

Paid holidays

401(k) with company match

Professional development and training

Job summary

Lake Pleasant RV Park in Bothell, WA is seeking a Customer Service Lead to oversee front-office operations and enhance guest experiences. This full-time role involves reservations support, data accuracy, and cross-department coordination within a hospitality setting.

Ideal candidates bring 3+ years in customer service or front desk roles, strong MS Office and Teams skills, and experience with reservation systems or PMS. Compensation includes full benefits and a supportive team environment.

Qualifications

• 3+ years of customer service/hospitality/front desk/guest-facing experience.
• Experience guiding coworkers, coordinating priorities, or serving as escalation resource.
• Proficiency with Microsoft Office, Adobe Acrobat, and Microsoft Teams.
• Experience with reservation systems, property management software, CRM platforms, or databases.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Ability to walk outdoors regularly and perform occasional light lifting.

Responsibilities

• Deliver friendly, responsive, and professional service to guests.
• Assist with reservations, arrivals, departures, account inquiries, and special requests.
• Promote a guest-first culture and uphold service standards.
• Support daily front-desk workflow and coverage.
• Coordinate communication between shifts and departments.
• Reinforce operational procedures and service expectations.
• Maintain reservation data, guest profiles, billing information, and payment records in Rent Manager.
• Process account updates and ensure data accuracy.
• Support reporting and record-keeping activities.
• Address guest concerns with professionalism and empathy.
• Identify solutions while maintaining positive guest relationships.
• Document interactions and elevate complex issues when needed.
• Assist with onboarding and training new team members.
• Provide guidance on procedures, systems, and daily operations.
• Support a collaborative and productive front-office environment.
• Perform periodic site walks and monitor guest amenity areas.
• Communicate maintenance and operational concerns to appropriate team members.
• Maintain organized digital records and correspondence.
• Support office supply tracking and administrative responsibilities.
• Utilize Microsoft Teams and related technology for internal communication.
• Communicate with service providers regarding routine operational matters.
• Help coordinate updates that may impact guests or staff.

Skills

Customer service

Hospitality

Front desk

Office administration

Guest-facing experience

Team escalation

Multitasking

Communication

Tools

Microsoft Office

Adobe Acrobat

Microsoft Teams

Reservation systems

Property management software

CRM platforms

Databases

Job description

Lake Pleasant RV Park in Bothell, WA is seeking a Customer Service Lead to oversee front-office operations and enhance guest experiences. This full-time role involves reservations support, data accuracy, and cross-department coordination within a hospitality setting.

Ideal candidates bring 3+ years in customer service or front desk roles, strong MS Office and Teams skills, and experience with reservation systems or PMS. Compensation includes full benefits and a supportive team environment.