Guest Experience Leader — Front Desk & Retail Ops

Lodgeatstehekin; Stehekin (WA); On-site; USD 34,440; Full time

Benefits offered by this job

Competitive salary

Opportunity for career growth

Job summary

A premier hospitality establishment in Stehekin is seeking a Front Desk Manager to oversee daily operations, including front desk and retail management. The role involves ensuring exceptional guest service, training staff, and maintaining operational standards. Candidates should possess strong organizational and interpersonal skills, along with a background in customer service. The position requires a high school diploma and proficiency in software like MS Word and Excel. This is a hands-on role in a dynamic environment.

Qualifications

• High School Diploma required; Bachelor's Degree preferred.
• Experience in customer service is a plus.
• Clerical skills and proficiency in office software necessary.

Responsibilities

• Oversee front desk and retail operations.
• Manage staff recruitment, training, and scheduling.
• Respond to guest inquiries and resolve complaints.

Skills

Interpersonal skills

Organizational skills

Problem solving skills

Clerical skills

Education

High School Diploma

Bachelor’s Degree or related customer service experience

Tools

POS systems

MS Outlook

MS Word

MS Excel

Job description

A premier hospitality establishment in Stehekin is seeking a Front Desk Manager to oversee daily operations, including front desk and retail management. The role involves ensuring exceptional guest service, training staff, and maintaining operational standards. Candidates should possess strong organizational and interpersonal skills, along with a background in customer service. The position requires a high school diploma and proficiency in software like MS Word and Excel. This is a hands-on role in a dynamic environment.