Customer Service Lead

Lake Pleasant RV Park; Washington (District of Columbia); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off (PTO) and paid sickLeave

401(k) with company match

Professional development

Opportunities for advancement

Job summary

Lake Pleasant RV Park is seeking a Customer Service Lead to oversee guest relations and front-desk operations in Bothell, WA. The role drives a guest-first culture, coordinates reservations, and ensures data accuracy in Rent Manager, while guiding a small team and coordinating across departments.

The position requires 3+ years in guest-facing roles, proficiency with Microsoft Office and Teams, and strong communication. Compensation is $27.00–$32.00 per hour with full-time benefits.

Qualifications

• 3+ years of customer service, hospitality, front desk, office administration, or guest-facing experience.
• Experience guiding coworkers, coordinating priorities, or serving as an escalation resource.
• Strong proficiency with Microsoft Office, Adobe Acrobat, and Microsoft Teams.
• Experience with reservation systems, property management software, CRM platforms, or databases.
• Excellent communication, organizational, and problem-solving skills.

Responsibilities

• Deliver friendly, responsive, and professional service to guests.
• Assist with reservations, arrivals, departures, account inquiries, and special requests.
• Promote a guest-first culture and uphold service standards.
• Support daily front-desk workflow and coverage.
• Coordinate communication between shifts and departments.
• Reinforce operational procedures and service expectations.
• Maintain reservation data, guest profiles, billing information, and payment records in Rent Manager.
• Process account updates and ensure data accuracy.
• Support reporting and record-keeping activities.
• Address guest concerns with professionalism and empathy.
• Identify solutions while maintaining positive guest relationships.
• Document interactions and resolve complex issues when needed.
• Assist with onboarding and training new team members.
• Provide guidance on procedures, systems, and daily operations.
• Support a collaborative and productive front-office environment.
• Communicate maintenance and operational concerns to appropriate team members.
• Maintain organized digital records and correspondence.
• Support office supply tracking and administrative responsibilities.
• Utilize Microsoft Teams and related technology for internal communication.
• Communicate with service providers regarding routine operational matters.
• Help coordinate updates that may impact guests or staff.

Skills

Customer service

Team coordination

Communication

Problem solving

Multitasking

Tools

Rent Manager

Microsoft Teams

Microsoft Office

CRM software

Job description

Customer Service Lead

Lake Pleasant RV Park | Bothell, WAFull-Time$27.00 - $32.00 per hour DOEWeekend and Holiday Rotation Required

Key Responsibilities

• Guest Experience Leadership
• Deliver friendly, responsive, and professional service to guests.
• Assist with reservations, arrivals, departures, account inquiries, and special requests.
• Promote a guest-first culture and uphold service standards.
• Front Office Coordination
• Support daily front-desk workflow and coverage.
• Coordinate communication between shifts and departments.
• Reinforce operational procedures and service expectations.
• Reservations & Guest Accounts
• Maintain reservation data, guest profiles, billing information, and payment records in Rent Manager.
• Process account updates and ensure data accuracy.
• Support reporting and record-keeping activities.
• Guest Concern Resolution
• Address guest concerns with professionalism and empathy.
• Identify solutions while maintaining positive guest relationships.
• Document interactions and escape complex issues when needed.
• Team Support & Training
• Assist with onboarding and training new team members.
• Provide guidance on procedures, systems, and daily operations.
• Support a collaborative and productive front-office environment.
• Park Operations Support
• Perform periodic site walks and monitor guest amenity areas.
• Communicate maintenance and operational concerns to appropriate team members.
• Administration & Communication
• Maintain organized digital records and correspondence.
• Support office supply tracking and administrative responsibilities.
• Utilize Microsoft Teams and related technology for internal communication.
• Vendor Coordination
• Communicate with service providers regarding routine operational matters.
• Help coordinate updates that may impact guests or staff.

Preferred Experience

Lake Pleasant RV Park is currently completing a transition from Firefly to Rent Manager. Candidates with experience supporting software implementations, system training, testing, process documentation, or data accuracy initiatives are strongly encouraged to apply.

Required Qualifications

• 3+ years of customer service, hospitality, front desk, office administration, or guest-facing experience.
• Experience guiding coworkers, coordinating priorities, or serving as an escalation resource.
• Strong proficiency with Microsoft Office, Adobe Acrobat, and Microsoft Teams.
• Experience with reservation systems, property management software, CRM platforms, or databases.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Ability to walk outdoors regularly and perform occasional light lifting.

Preferred Qualifications

• Experience with Rent Manager and/or Firefly PMS.
• Training, onboarding, or mentoring experience.
• Knowledge of software transitions, testing, data cleanup, or process documentation.
• Experience in RV parks, campgrounds, hospitality, hotels, storage facilities, or property management.
• Familiarity with payments, reconciliations, accounts receivable, or accounts payable.
• Strong guest conflict resolution skills and professional judgment.

Compensation & Benefits

Pay:

$27.00 - $32.00 per hour, depending on experience

Eligible full-time employees may receive:Medical, dental, and vision insurancePaid time off (PTO) and paid sick leavePaid holidays401(k) with company match (if applicable)Professional development and training opportunitiesOpportunities for advancementSupportive, team-focused work environmentBenefits are subject to eligibility requirements and company policies.

Why Join Lake Pleasant RV Park?

At Lake Pleasant RV Park, you'll be part of a collaborative team dedicated to creating outstanding guest experiences in a welcoming outdoor setting. We value professionalism, teamwork, accountability, and a genuine commitment to hospitality. If you're passionate about helping people and making a positive impact every day, we'd love to hear from you.

Lake Pleasant RV Park is an Equal Opportunity Employer and is committed to fostering an inclusive workplace.