Guest Experience Lead - Front Desk & Reservations

Lake Pleasant RV Park; Bothell (WA); On-site; USD 37,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Paid sick leave

Job summary

Lake Pleasant RV Park in Bothell, WA, is seeking a Customer Service Lead to oversee front-office operations and deliver outstanding guest experiences. This full-time role reports to the Operations Manager and coordinates daily desk activity, guest records, and interdepartmental communication.

You will lead guest service delivery, assist with reservations, training, and escalate issues while maintaining a guest-first culture.

Qualifications

• 3+ years of customer service, hospitality, front desk, office administration, or guest-facing experience.
• Experience guiding coworkers, coordinating priorities, or serving as an escalation resource.
• Strong proficiency with Microsoft Office, Adobe Acrobat, and Microsoft Teams.
• Experience with reservation systems, property management software, CRM platforms, or databases.
• Excellent communication, organizational, and problem-solving skills.
• Ability to multitask in a fast-paced environment.
• Ability to walk outdoors regularly and perform occasional light lifting.

Responsibilities

• Guest Experience Leadership: Deliver friendly, responsive, and professional service to guests.
• Front Office Coordination: Support daily front-desk workflow and coverage; coordinate communication between shifts and departments.
• Reservations & Guest Accounts: Maintain reservation data and billing information in Rent Manager, process updates, and support reporting.
• Guest Concern Resolution: Address guest concerns with empathy and document interactions.
• Team Support & Training: Assist with onboarding and training new team members; promote procedures and systems.
• Park Operations Support: Conduct periodic site walks and report maintenance concerns to the team.
• Administration & Communication: Maintain digital records, manage office supplies, and use Microsoft Teams for internal communication.
• Vendor Coordination: Communicate with service providers on routine matters.

Skills

Customer service

Hospitality

Communication

Organizational skills

Multitasking

Microsoft Office

Microsoft Teams

Tools

Rent Manager

Firefly PMS

CRM platforms

Databases

Job description

Lake Pleasant RV Park in Bothell, WA, is seeking a Customer Service Lead to oversee front-office operations and deliver outstanding guest experiences. This full-time role reports to the Operations Manager and coordinates daily desk activity, guest records, and interdepartmental communication.

You will lead guest service delivery, assist with reservations, training, and escalate issues while maintaining a guest-first culture.