Guest Experience Lead, Front Desk (Part-Time)

Onvo; Pennsylvania; Sur place; USD 18 000 - 25 000; Temps partiel

Résumé du poste

Onvo in Pennsylvania is looking for a friendly Front Desk Agent to greet guests, assist with check-in/check-out, and answer questions. You will manage reservations, handle payments, and coordinate with hotel teams to ensure a warm, efficient arrival and departure experience.

This part-time role requires excellent communication, multitasking, and the ability to work evenings, weekends, and holidays. Join a team committed to guest satisfaction and professional service.

Qualifications

• Excellent verbal and written communication.
• Strong interpersonal skills and a friendly, outgoing personality.
• Ability to multitask and work effectively in a fast-paced environment.
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• A strong commitment to guest satisfaction and service excellence.

Responsabilités

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Handle guest inquiries and resolve issues promptly and professionally.
• Manage reservations, including making new bookings, modifying existing ones, and processing cancellations.
• Process payments accurately and maintain a balanced cash drawer.
• Answer incoming calls and direct them to the appropriate department or individual.
• Provide guests with information about hotel services, local attractions, and directions.
• Maintain a clean and organized front desk and lobby area.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Perform other administrative duties as assigned.

Connaissances

Customer service

Communication skills

Multitasking

Flexible shifts

Professionalism

Description du poste

Onvo in Pennsylvania is looking for a friendly Front Desk Agent to greet guests, assist with check-in/check-out, and answer questions. You will manage reservations, handle payments, and coordinate with hotel teams to ensure a warm, efficient arrival and departure experience.

This part-time role requires excellent communication, multitasking, and the ability to work evenings, weekends, and holidays. Join a team committed to guest satisfaction and professional service.