Front Desk Agent

Comfort Inn-Pocono Lakes Region; Lake Ariel (PA); On-site; USD 17,000 - 25,000; Part time

Job summary

Onvo in Lake Ariel, PA seeks a Front Desk Agent to warmly welcome guests, assist with check-in/out, and provide information on services and local attractions. The role involves handling reservations, processing payments, and coordinating with other departments to ensure guest satisfaction.

This part-time position (3 PM–11 PM) requires strong communication, multitasking ability, and a friendly, professional demeanor to deliver exceptional service in a fast-paced environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly personality.
• Ability to multitask in a fast-paced environment.
• Willingness to work flexible shifts including evenings and weekends.

Responsibilities

• Greet guests upon arrival and assist with check-in/out procedures.
• Handle inquiries and resolve issues promptly and professionally.
• Manage reservations, modify bookings, and process cancellations.
• Process payments accurately and balance cash drawer.
• Answer calls and direct them to the appropriate department.
• Provide information about hotel services and local attractions.
• Maintain a clean front desk and lobby area.
• Collaborate with hotel departments to ensure guest satisfaction.
• Perform other administrative duties as assigned.

Skills

Customer service

Communication

Multitasking

Shift flexibility

Team player

Job description

Job Description: As a Front Desk Agent, you will be the first point of contact for guests, providing exceptional service and ensuring a smooth and welcoming experience from arrival to departure.

Job Responsibilities

• Greet guests warmly upon arrival and assist with check-in and check-out procedures.
• Handle guest inquiries and resolve issues promptly and efficiently, demonstrating a high level of professionalism.
• Manage reservations, including making new bookings, modifying existing ones, and processing cancellations.
• Process payments accurately and maintain a balanced cash drawer.
• Answer incoming calls and direct them to the appropriate department or individual.
• Provide guests with information about hotel services, local attractions, and directions.
• Maintain a clean and organized front desk and lobby area.
• Collaborate with other hotel departments to ensure guest satisfaction.
• Perform other administrative duties as assigned.

Job Qualifications

• Excellent verbal and written communication skills.
• Strong interpersonal skills and a friendly, outgoing personality.
• Ability to multitask and work effectively in a fast-paced environment..
• Ability to work flexible shifts, including evenings, weekends, and holidays.
• A strong commitment to guest satisfaction and service excellence.

Shift: Part- Time 3 PM-11 PM

Disclaimer: The list of Principal Duties, Essential Functions, and Basic Qualifications is illustrative but not exhaustive. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change without notice.

Onvo is an equal opportunity employer. Onvo maintains a work environment in which Team Members are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Team Members without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, and sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

At Onvo, we are passionate about convenience. We aren't just in the business of fuel or food. We're in the business of providing the best experience for our guests, every time. We are dedicated to providing our guests with exceptional service that is always quick, always kind, and always convenient. Whether you have a background in customer service and hospitality or this is your first job in the industry, if you’re a go-getter, get in touch with us.