Guest Experience Lead — Front Desk Agent

Aimbridge Hospitality; Langhorne (Bucks County); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Aimbridge Hospitality in Langhorne, PA seeks a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the guest experience, handling reservations and requests with precision and a friendly smile.

The role requires a high school diploma or equivalent, familiarity with hotel management software, and a commitment to teamwork and guest satisfaction. Full-time benefits apply after a short waiting period.

Qualifications

• High School diploma or equivalent required; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office suite is preferred.

Responsibilities

• Provide warm welcome and assist guests during check-in/check-out.
• Communicate clearly with guests and team to ensure smooth operations.
• Think quickly to resolve issues and turn challenges into positive experiences.
• Manage reservations, requests, and billing details with accuracy and efficiency.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High School Diploma or Equivalent

Tools

Hotel Management Software

Microsoft Office

Job description

Aimbridge Hospitality in Langhorne, PA seeks a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You are the face of the guest experience, handling reservations and requests with precision and a friendly smile.

The role requires a high school diploma or equivalent, familiarity with hotel management software, and a commitment to teamwork and guest satisfaction. Full-time benefits apply after a short waiting period.