Guest Experience Lead — Front Desk Operations

Grand Pacific Resorts; Carlsbad (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Cassara Tapestry by Hilton in Carlsbad, CA is seeking a Front Desk Supervisor to oversee daily operations of the Front Desk and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction and act as the main contact in the Front Office Manager's absence.

The role requires front desk experience, supervisory background, and leadership with strong communication skills.

Qualifications

• Front desk experience required.
• 1–2 years supervisory experience preferred.
• Experience at a property of similar size is helpful.
• Must have strong leadership and communication skills.

Responsibilities

• Oversee daily front desk operations and guest service.
• Ensure adherence to Hilton service standards and procedures.
• Direct and train front desk staff and operators; assist in new-hire training.
• Monitor daily VIP reservations, room assignments and staffing needs.

Skills

Front desk experience

Supervisory experience

Leadership

Customer service

Communication skills

Education

High School diploma

Job description

Cassara Tapestry by Hilton in Carlsbad, CA is seeking a Front Desk Supervisor to oversee daily operations of the Front Desk and Guest Service areas. Ensure that front desk and communications meet hotel standards for maximum guest satisfaction and act as the main contact in the Front Office Manager's absence.

The role requires front desk experience, supervisory background, and leadership with strong communication skills.