Front Office Manager (The Cassara Carlsbad)

Grand Pacific Resorts; Carlsbad (CA); On-site; USD 38,572 - 41,328; Full time

Job summary

Grand Pacific Resorts is seeking a Front Desk Manager at Tapestry Collection by Hilton in Carlsbad, CA. The role involves overseeing daily operations, ensuring maximum guest satisfaction, and supervising the front desk staff.

A successful candidate will have strong leadership and communication skills, a high school diploma, and one to three years of management experience. The position offers a dynamic work environment with varied shifts and a focus on customer service excellence.

Qualifications

• High School Diploma required.
• One to three years of management experience preferred.
• Fluent in reading, writing, and speaking the primary languages used in the workplace.

Responsibilities

• Oversee the daily operations of the Front Desk Department.
• Ensure efficient guest registration and check-out.
• Train and supervise Front Office Associates.
• Create departmental schedules in line with budget standards.
• Assist with accounting tasks and support other hotel departments.

Skills

Customer relations

Leadership

Verbal and written communication

Attention to detail

Basic computational skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Job Details

Location: Tapestry Collection by Hilton – Carlsbad, CA 92008
Position Type: Full Time
Salary: $28.00 – $30.00 per hour
Shift: Varied

Role Purpose

Oversee the daily operations of the Front Desk Department and Guest Service areas, ensuring front desk operations meet hotel standards for maximum guest satisfaction. Serve as the main contact for guests and other hotel departments in all day‑to‑day aspects of hotel operation.

Responsibilities

• Ensure efficient guest registration, check‑out and telephone service. Observe front desk agents to ensure procedures are followed, public relations techniques are used, guests are handled courteously, identification and credit are established and all cash and posting transactions are accurate.
• Observe Front Office Associates to confirm duties are completed per policy, including courteous call handling, timely greetings, message management, and complaint resolution.
• Direct, train and supervise Front Office Associates. Assist with new‑hire and ongoing training, schedule breaks, and ensure work is completed efficiently.
• Arrive on time in professional attire with required tools, review daily arrivals, pre‑register VIP and special request reservations, manage room availability, and relay pertinent information to staff.
• Create departmental schedules in line with budget and productivity standards, and communicate schedules to staff promptly.
• Order supplies while adhering to budget and ensuring staff receive necessary tools and supplies.

Additional Functions

• Assist with accounting tasks (Accounts Receivable, Accounts Payable, Cash Handling/Bank Management).
• Support the Housekeeping Department with supply orders, scheduling, and room assignment board setup.
• Assistance to the Food & Beverage team as needed (food running, guest relations).
• Perform other tasks assigned by the Operations Manager or General Manager.

Knowledge, Skills, and Abilities

• Fluent in reading, writing, and speaking the primary language(s) used in the workplace.
• Excellent verbal and written communication skills.
• Extensive knowledge of hotel services and facilities.
• Strong customer relations and leadership capability.
• Detail oriented with outstanding organizational skills.
• Basic computational and computer skills, including proficiency in Microsoft Word and Excel.
• Knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, including TitleVII, ADEA, Equal Pay Act, FMLA, OSHA, and NLRA.

Physical Demands

• Work indoors with controlled temperature.
• Sit at a desk up to 4 hours per day; walk and stand for the remainder of the day.
• Reach other departments in a timely manner.
• Lift up to 15lbs. occasionally.
• Require visual acuity, manual dexterity, and ability to use office equipment.

Qualifications

• High School Diploma required.
• One to three years of management experience preferred.
• No specific licenses or certificates required.

Grooming and Attendance

All employees must maintain a neat, clean, and well‑groomed appearance in accordance with hotel standards. Regular attendance is essential; irregular attendance or tardiness may lead to disciplinary action, up to and including termination.