Front Desk & Guest Services Leader | Carlsbad, Full-Time

Grand Pacific Resorts; Carlsbad (CA); On-site; USD 38,572 - 41,328; Full time

Job summary

Grand Pacific Resorts is seeking a Front Desk Manager at Tapestry Collection by Hilton in Carlsbad, CA. The role involves overseeing daily operations, ensuring maximum guest satisfaction, and supervising the front desk staff.

A successful candidate will have strong leadership and communication skills, a high school diploma, and one to three years of management experience. The position offers a dynamic work environment with varied shifts and a focus on customer service excellence.

Qualifications

• High School Diploma required.
• One to three years of management experience preferred.
• Fluent in reading, writing, and speaking the primary languages used in the workplace.

Responsibilities

• Oversee the daily operations of the Front Desk Department.
• Ensure efficient guest registration and check-out.
• Train and supervise Front Office Associates.
• Create departmental schedules in line with budget standards.
• Assist with accounting tasks and support other hotel departments.

Skills

Customer relations

Leadership

Verbal and written communication

Attention to detail

Basic computational skills

Education

High School Diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Grand Pacific Resorts is seeking a Front Desk Manager at Tapestry Collection by Hilton in Carlsbad, CA. The role involves overseeing daily operations, ensuring maximum guest satisfaction, and supervising the front desk staff.

A successful candidate will have strong leadership and communication skills, a high school diploma, and one to three years of management experience. The position offers a dynamic work environment with varied shifts and a focus on customer service excellence.