Front Desk Lead - Beachfront Guest Experience Leader

Davidson Hospitality Group; Carlsbad (CA); On-site; USD 29,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision coverage

Teledoc service

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

Job summary

Hilton Garden Inn Carlsbad Beach is seeking a Front Desk Lead to supervise front desk operations, ensure smooth check-in/check-out, and create memorable guest experiences in Carlsbad, California.

You will lead a motivated front desk team, handle guest inquiries, train new staff, and collaborate with other departments to resolve issues while maintaining accurate reservations and billing information.

Qualifications

• Prior cash handling experience is required.
• High School diploma or GED is required.
• Ability to communicate effectively with the public and team members.
• Read, write and speak English fluently.
• Six months Front Desk experience is preferred.
• Strong computer skills are expected.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services.
• Lead and motivate the front desk team to provide exceptional customer service.
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner.
• Train and onboard new front desk staff members.
• Ensure accuracy and completeness of guest reservations and billing information.
• Collaborate with other departments to resolve guest issues and enhance guest experiences.
• Maintain a clean and organized front desk area.
• Monitor and maintain compliance with hotel policies and procedures.
• Join our team as a Front Desk Lead and take your hospitality career to new heights.

Skills

Prior cash handling experience

Effective communication

English fluency

Front desk experience

Computer skills

Education

High school diploma or GED

Job description

Hilton Garden Inn Carlsbad Beach is seeking a Front Desk Lead to supervise front desk operations, ensure smooth check-in/check-out, and create memorable guest experiences in Carlsbad, California.

You will lead a motivated front desk team, handle guest inquiries, train new staff, and collaborate with other departments to resolve issues while maintaining accurate reservations and billing information.