Front Desk Lead - Flexible Schedule & Elevate Guest Experience

Davidson Hospitality Group.; Carlsbad (CA); On-site; USD 28,929 - 30,307; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Teledoc

Maintenance meds

Pet insurance

Hotel discounts

Tuition reimbursement

Paid time off

401K match

Job summary

Davidson Hospitality Group is hiring a Front Desk Lead for Hilton Garden Inn Carlsbad Beach in Carlsbad, CA. You will supervise front desk operations, lead the team, handle inquiries, and train staff to ensure smooth check-in/out and exemplary guest service.

The role requires six months front desk experience, cash handling, and strong communication skills; a flexible schedule including nights and weekends is expected.

Qualifications

• Prior cash handling experience is required.
• High School graduate or G.E.D. equivalent.
• Ability to communicate effectively with the public and other Team Members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Skills

Cash handling

Front desk experience

Communication

English fluency

Computer skills

Flexible schedule

Education

High School diploma or GED

Job description

Davidson Hospitality Group is hiring a Front Desk Lead for Hilton Garden Inn Carlsbad Beach in Carlsbad, CA. You will supervise front desk operations, lead the team, handle inquiries, and train staff to ensure smooth check-in/out and exemplary guest service.

The role requires six months front desk experience, cash handling, and strong communication skills; a flexible schedule including nights and weekends is expected.