Front Desk Leader — Guest Experience & Operations

Grand Pacific Resorts; Carlsbad (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Grand Pacific Hotel Services LP in Carlsbad, CA, is seeking a Front Desk Supervisor to oversee daily operations of the Front Desk and Guest Service areas. You will act as the main contact for guests and coordinate with other departments in the absence of the Front Office Manager.

Responsibilities include training front desk staff, ensuring adherence to standards, handling guest inquiries, and maintaining smooth check-in/check-out processes while upholding company policies and hotel guest

Qualifications

• High School diploma required.
• Front desk experience required.
• 1-2 years supervisory experience preferred.
• Experience at a property of similar size and quality preferred.

Responsibilities

• Oversee daily operations of the Front Desk and Guest Service areas.
• Act as main contact for guests and other departments in the absence of the Front Office Manager.
• Direct and train front desk staff and operators; ensure policy adherence.

Skills

Leadership

Communication

Customer Service

Training

Education

High School diploma

Tools

GXP

Job description

Grand Pacific Hotel Services LP in Carlsbad, CA, is seeking a Front Desk Supervisor to oversee daily operations of the Front Desk and Guest Service areas. You will act as the main contact for guests and coordinate with other departments in the absence of the Front Office Manager.

Responsibilities include training front desk staff, ensuring adherence to standards, handling guest inquiries, and maintaining smooth check-in/check-out processes while upholding company policies and hotel guest