Front Desk Supervisor — Beachfront Resort Leader

Davidson Hospitality Group; Carlsbad (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical Coverage

Dental & Vision

Teledoc

Hotel Discounts

Tuition Reimbursement

Paid Time Off

Job summary

Cape Rey Carlsbad Beach, A Hilton Resort & Spa, part of the Davidson Hospitality Group, is seeking a Front Desk Supervisor to lead our front desk team and deliver outstanding guest service.

The role requires cash handling experience, strong communication, English fluency, and a minimum of six months at a front desk, with a flexible schedule including nights and weekends.

We offer opportunities for growth in a luxurious beachfront setting with Hilton branding.

Qualifications

• Prior cash handling experience necessary.
• High School graduate or GED equivalent.
• Ability to communicate effectively with the public and Team Members.
• Read, write and speak English fluently.
• Six months Front Desk experience.
• Strong computer skills.
• Flexible schedule including nights and weekends.

Responsibilities

• Supervise front desk operations, including check-in, check-out, and guest services
• Lead and motivate the front desk team to provide exceptional customer service
• Handle guest inquiries, concerns, and special requests in a professional and efficient manner
• Train and onboard new front desk staff members
• Ensure accuracy and completeness of guest reservations and billing information
• Collaborate with other departments to resolve guest issues and enhance guest experiences
• Maintain a clean and organized front desk area
• Monitor and maintain compliance with hotel policies and procedures

Skills

Cash handling

Front desk

Communication

English fluency

Customer service

Computer skills

Education

High School diploma or GED

Job description

Cape Rey Carlsbad Beach, A Hilton Resort & Spa, part of the Davidson Hospitality Group, is seeking a Front Desk Supervisor to lead our front desk team and deliver outstanding guest service.

The role requires cash handling experience, strong communication, English fluency, and a minimum of six months at a front desk, with a flexible schedule including nights and weekends.

We offer opportunities for growth in a luxurious beachfront setting with Hilton branding.