Front Desk Lead & Guest Services Supervisor

Olympic Village Inn; Carlsbad (CA); Hybrid; USD 45,000 - 70,000; Full time

Job summary

Westin/Solea Carlsbad Resort & Spa seeks a Front Desk Supervisor to oversee daily guest services and front desk operations. You will train staff, manage VIP reservations, and coordinate with Night Audit and other departments to ensure smooth service.

The role requires front desk experience, basic computer skills, and a focus on professional guest relations with strong communication and leadership abilities.

Qualifications

• High School diploma or equivalent required.
• Front desk experience required.
• 1-2 years supervisory experience preferred.
• Experience at a property of similar size and quality preferred.

Responsibilities

• Oversee daily operations of Front Desk and Guest Service areas to meet hotel standards.
• Direct and train front desk staff and operators; assist in new-hire training.
• Ensure correct processing of arrivals, VIPs, and room assignments; coordinate with other departments.
• Prepare and review daily reports; ensure Night Audit and related tasks are completed accurately.
• Pre-screen applicants, perform reference checks and payroll paperwork for new hires.

Skills

Leadership

Customer service

Communication

Training

Attention to detail

Computer skills

Education

High School diploma or equivalent

Tools

GXP system

Job description

Westin/Solea Carlsbad Resort & Spa seeks a Front Desk Supervisor to oversee daily guest services and front desk operations. You will train staff, manage VIP reservations, and coordinate with Night Audit and other departments to ensure smooth service.

The role requires front desk experience, basic computer skills, and a focus on professional guest relations with strong communication and leadership abilities.