Front Desk Night Auditor & Guest Services Lead

Lbahospitality; Chattanooga (TN); On-site; USD 25,000 - 35,000; Full time

Job summary

Lbahospitality in Chattanooga, TN is seeking a dedicated Guest Service Associate to provide excellent service while managing front office operations. The role requires a high school diploma and experience in guest relations or similar fields. The ideal candidate will effectively communicate, solve guest issues, and maintain a hospitable environment.

Key responsibilities include greeting guests, promoting hotel amenities, and handling correspondence. Opportunities for advancement include roles like Assistant General Manager and Guest Service Supervisor.

Qualifications

• Prior experience in accounting, sales, service, or guest relations preferred.
• Ability to communicate effectively with guests and co-workers.
• Understanding of safety and security measures in hotel operations.

Responsibilities

• Greet and register guests, provide room assignments.
• Promote and sell hotel services and amenities.
• Handle guest issues with professionalism.

Skills

Guest service

Problem solving

Conflict resolution

Cash handling

Multi-tasking

Written and verbal English

Education

High school diploma or equivalent

Tools

Property management system

Job description

Lbahospitality in Chattanooga, TN is seeking a dedicated Guest Service Associate to provide excellent service while managing front office operations. The role requires a high school diploma and experience in guest relations or similar fields. The ideal candidate will effectively communicate, solve guest issues, and maintain a hospitable environment.

Key responsibilities include greeting guests, promoting hotel amenities, and handling correspondence. Opportunities for advancement include roles like Assistant General Manager and Guest Service Supervisor.