Guest Experience & Services Manager

LBA Hospitality; Chattanooga, Northern (TN, KY); Hybrid; USD 42,000 - 56,000; Full time

Job summary

LBA Hospitality in Chattanooga is seeking a Front Office Supervisor to oversee guest services associates, ensure brand standards, and resolve guest issues promptly.

You will oversee lobby operations, concierge or valet services, and hotel amenities, while collaborating with the General Manager on scheduling and budgeting.

The role rewards team leadership, strong communication, and a proactive approach to maintaining high guest satisfaction and service quality.

Qualifications

• Minimum 1 year supervising at least three associates.
• Minimum 2 years in the service industry.
• Must pass security clearance per company policy.

Responsibilities

• Maintain a professional cohesive team by hiring, training, coaching, and developing staff.
• Analyze guest feedback and implement strategies to improve overall rating.
• Promote positive morale and friendly attitudes.
• Complete administrative duties: schedules, payroll, inventories, orders.
• Operate within budgeted guidelines for revenue and labor models.
• Ensure safety and security procedures and emergency readiness.
• Ensure guests receive high quality product and service.
• Familiarize with Associate Handbook and enforce policies.

Skills

Supervisory Experience

Service Industry Experience

PMS Proficiency

Training & Coaching

Team Leadership

Customer Communication

Budget Awareness

Multitasking

Job description

LBA Hospitality in Chattanooga is seeking a Front Office Supervisor to oversee guest services associates, ensure brand standards, and resolve guest issues promptly.

You will oversee lobby operations, concierge or valet services, and hotel amenities, while collaborating with the General Manager on scheduling and budgeting.

The role rewards team leadership, strong communication, and a proactive approach to maintaining high guest satisfaction and service quality.