Guest Experience Lead — Front Desk (Flexible Hours)

Island Hospitality Management; Gainesville (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Healthcare including Medical

Dental Insurance

Vision Insurance

HSA & FSA plans

Dependent care FSA

Identity Theft Protection

Commuter benefits

Pet Insurance

PTO and Wellness

Employee Assistance Program

401(k) Retirement with match

Employee discounts

Free room nights

Job summary

Island Hospitality Management in Gainesville, FL is seeking a Front Desk Agent to manage front desk operations and serve as a reference for guests and vendors. You will represent the brand with professionalism, extend courtesy, and maintain accurate records during shifts.

The role requires strong communication, a friendly, approachable demeanor, and the ability to handle busy periods. Flexibility with scheduling and reliable teamwork are essential to success in this fast-paced environment.

Qualifications

• Excellent guest service and communication skills.
• Ability to work in a fast-paced environment.
• Proactive problem-solving and responsiveness.
• Professional demeanor and reliability.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Guest Service

Communication

Problem solving

Team player

Stress management

Job description

Island Hospitality Management in Gainesville, FL is seeking a Front Desk Agent to manage front desk operations and serve as a reference for guests and vendors. You will represent the brand with professionalism, extend courtesy, and maintain accurate records during shifts.

The role requires strong communication, a friendly, approachable demeanor, and the ability to handle busy periods. Flexibility with scheduling and reliable teamwork are essential to success in this fast-paced environment.