Guest Experience Lead – Front Desk Agent

Island-Hospitality-Management; Staley Heights (GA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental, 

Vision Insurance

Paid Sick and Vacation Time

401(k) Retirement plan

Employee discounts

Job summary

Island Hospitality-Management is seeking a Front Desk Agent to manage front desk operations and be a reference point for guests and vendors. The role requires professionalism, courtesy, and outstanding communication in a fast-paced environment.

The position may require flexible scheduling availability. Responsibilities include check-in/check-out, payments processing, information provision, and shift reporting to management. Strong guest service and problem-solving skills are essential.

Qualifications

• Highly motivated team player with strong initiative and desire for achievement.
• Ability to handle problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to established hotel requirements.
• Provide information and assistance to all guests and vendors.
• Prepares all necessary reports during each shift for the management team.

Job description

Island Hospitality-Management is seeking a Front Desk Agent to manage front desk operations and be a reference point for guests and vendors. The role requires professionalism, courtesy, and outstanding communication in a fast-paced environment.

The position may require flexible scheduling availability. Responsibilities include check-in/check-out, payments processing, information provision, and shift reporting to management. Strong guest service and problem-solving skills are essential.