Front Desk Guest Experience Lead

Aimbridge Hospitality; Rockford (IL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Job summary

Residence Inn Rockford, part of Aimbridge Hospitality, is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You’ll be the face of the hotel, guiding guests with care and maintaining accurate reservations and guest requests.

Ideal candidates have a high school diploma, familiarity with hotel management software and MS Office, and a passion for service. This role offers opportunities to advance in a fast-paced, guest-focused environment with

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Familiarity with hotel management software and Microsoft Office.
• Strong communication and guest-service skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Provide warm welcomes, check-ins, and departures for guests.
• Handle reservations and guest requests with accuracy.
• Coordinate with team to ensure smooth front desk operations.
• Maintain a calm, friendly demeanor and professional appearance.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma

Tools

Hotel management software

Microsoft Office

Job description

Residence Inn Rockford, part of Aimbridge Hospitality, is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and memorable departures. You’ll be the face of the hotel, guiding guests with care and maintaining accurate reservations and guest requests.

Ideal candidates have a high school diploma, familiarity with hotel management software and MS Office, and a passion for service. This role offers opportunities to advance in a fast-paced, guest-focused environment with