Guest Experience Lead & Front Desk Concierge

SPS North America; Sunnyvale (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Career Growth

Learning & Development

We Recognize Talent

Paid Time Off

Bonuses

Benefit Offerings

Job summary

SPS North America is hiring a Receptionist to be the first point of contact and brand ambassador. You will welcome visitors, handle a global switchboard, issue badges, and support meetings, while maintaining security and a polished office environment.

We value a high-energy, professional attitude, strong English communication, and comfort with modern office technology. This full-time role offers comprehensive benefits and opportunities for cross-training across Mail Services, Hospitality, and

Qualifications

• Customer-focused receptionist role experience is preferred.
• Strong English communication and professional appearance.
• Ability to stay calm under pressure and handle sensitive inquiries.
• Comfort with MS Office and modern office tech is required.

Responsibilities

• Greet visitors and manage the digital guest log with warmth and professionalism.
• Route calls globally and handle inquiries with discretion.
• Issue badges and manage access cards to ensure security.
• Cross-train in Mail Services, Hospitality, and Facilities Support to keep operations smooth.
• Set up and support meetings, arrange catering and tech-ready conference rooms.
• Keep reception, barista, and pantry areas clean and stocked.

Skills

Customer service

Communication

Discretion

Tech-savvy

Detail-oriented

Reliability

Education

High School Diploma or equivalent

Tools

MS Office

Multi-line phone system

Job description

SPS North America is hiring a Receptionist to be the first point of contact and brand ambassador. You will welcome visitors, handle a global switchboard, issue badges, and support meetings, while maintaining security and a polished office environment.

We value a high-energy, professional attitude, strong English communication, and comfort with modern office technology. This full-time role offers comprehensive benefits and opportunities for cross-training across Mail Services, Hospitality, and