Front Desk & Guest Experience Specialist

SPS-North America; Boston (MA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Medical (health) benefits

Dental benefits

Vision benefits

HCFSA, DCFSA, HSA

Job summary

SPS-North America is seeking a friendly, professional Receptionist to be the first point of contact for visitors and employees at our Boston office. You will greet guests, manage calls, and provide excellent customer service in a welcoming environment.

You may support mail/shipping, hospitality, and general office operations to help deliver a seamless workplace experience. If you enjoy interacting with people and staying organized, this is a great opportunity.

Qualifications

• Strong communication and customer service skills required.
• Ability to multi-task, stay organized and manage time effectively.
• Proficient with MS Office and standard office equipment.

Responsibilities

• Greet visitors and answer incoming calls delivering five-star service.
• Manage visitor registration, temporary badges, and NDA compliance for guests.
• Route calls and assist employees with inquiries or service requests.
• Support mail and package handling and notify employees of deliveries.
• Assist with meeting room scheduling, event setups and basic office admin tasks.
• Maintain reception, pantry and conference rooms in a clean, organized condition.
• Monitor and replenish office and pantry supplies.

Skills

Communication

Customer service

Multi-tasking

MS Office

Phone systems

Professional appearance

Tools

MS Office

Phone systems

Job description

SPS-North America is seeking a friendly, professional Receptionist to be the first point of contact for visitors and employees at our Boston office. You will greet guests, manage calls, and provide excellent customer service in a welcoming environment.

You may support mail/shipping, hospitality, and general office operations to help deliver a seamless workplace experience. If you enjoy interacting with people and staying organized, this is a great opportunity.