Guest Experience Lead - Front Desk & Concierge

Sharp Decisions; South San Francisco (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Sharp Decisions is seeking a full-time Front Desk / Lobby Operations specialist in South San Francisco. You will serve as the main contact for employees and visitors, delivering high-level service while coordinating security, guest needs, and logistics.

Responsibilities include managing check-ins, coordinating deliveries, and supporting mobility programs. The role requires 3–4+ years in corporate hospitality, proficiency with MS Office/Google Workspace, and a professional, discreet approach.

Qualifications

• Bachelor's degree in any field.
• 3–4+ years of experience in corporate hospitality or high-end service environments.
• Strong proficiency in Microsoft Office and Google Workspace.
• Ability to learn new visitor management platforms and call center tools.

Responsibilities

• Front Desk / Lobby Operations: be the main contact for employees and visitors with a professional, hospitality mindset.
• Security & Access Management: partner with Security to protect people and assets and manage badge issuance.
• Guest & Service Coordination: handle vendor deliveries, VIP interactions, packages, catering, and special requests.
• Program & Operations Support: manage parking placards, Clipper Cards, lobby amenities, and cross-lobby coverage.
• Logistics & Additional Duties: support express delivery, maintain lobby supplies, assist with projects and process improvements.

Skills

Customer service

Communication

Discretion

Adaptability

Multitasking

Problem-solving

Collaboration

Continuous improvement

Education

Bachelor's degree

Tools

Microsoft Office

Google Workspace

Visitor management platforms

Call center tools

Job description

Sharp Decisions is seeking a full-time Front Desk / Lobby Operations specialist in South San Francisco. You will serve as the main contact for employees and visitors, delivering high-level service while coordinating security, guest needs, and logistics.

Responsibilities include managing check-ins, coordinating deliveries, and supporting mobility programs. The role requires 3–4+ years in corporate hospitality, proficiency with MS Office/Google Workspace, and a professional, discreet approach.