Hospitality Ambassador / Front Desk Associate

eTeam; South San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

eTeam is seeking a Hospitality Ambassador / Front Desk Associate in South San Francisco for a 12-month onsite role. You will be the first point of contact in the lobby, delivering high-touch hospitality while coordinating with Security to ensure secure campus access.

Responsibilities include managing visitor check-in, badge distribution, and supporting multiple lobbies; providing professional service with discretion; and assisting with ongoing program and operations improvements in a fast-paced

Qualifications

• Bachelor's degree (any field) required.
• 3–4 years experience in corporate hospitality or high-end service.
• Proficiency with visitor management systems and call center tools.

Responsibilities

• Serve as main point of contact for employees and visitors.
• Provide high-level, professional service with a heart for service.
• Handle inquiries, requests, and issues promptly and gracefully.
• Partner with Security to protect people and assets.
• Manage visitor check-in, badge assignment, and host notifications.
• Ensure access protocols and confidentiality.
• VIP interactions and special requests.
• Support lobby operations across multiple lobbies.
• Assist with gnExpress delivery service and document handling.
• Maintain lobby supplies and support process improvements.
• Deliver exceptional customer service and adapt in fast-paced environments.

Skills

Hospitality excellence

Visitor management

Call center tools

Security coordination

Education

Bachelor's degree

Tools

Visitor management systems

Call center tools

Job description

Job Tittle: Hospitality Ambassador / Front Desk Associate

Duration: 12 Months

Description:

Customer-facing, onsite role within Site Services responsible for delivering a high-touch, white-glove hospitality experience while ensuring secure campus access in partnership with Security.

Acts as the first point of contact in lobbies and supports daily operations impacting a large, high-visibility workforce (12,000 employees, visitors, and partners).

Core Responsibilities

• Front Desk / Lobby Operations
  • Serve as the main point of contact for employees and visitors
  • Provide high-level, professional service with a “heart for service” mindset
  • Handle inquiries, requests, and issues promptly and gracefully
• Security & Access Management
  • Partner closely with Security to protect people and assets
  • Manage visitor check-in, badge assignment, and host notifications
  • Ensure strict adherence to access protocols and confidentiality
  • Special requests and VIP interactions
  • Call center support (phone inquiries)
• Program & Operations Support
  • Lobby amenities
  • Support multiple lobbies (flex/rover coverage as needed)
• Logistics & Additional Duties
  • Support gnExpress delivery service (document handling/distribution)
  • Maintain lobby supplies
  • Assist with projects and process improvements
• Exceptional customer service / hospitality mindset
• Ability to handle sensitive/confidential information with discretion
• Adaptability multitasking in fast-paced environments
• Problem-solving / solution-oriented thinking
• Collaboration with cross-functional teams (Security, Legal, Admins, Events, etc.)
• Continuous improvement mindset

Qualifications

• Bachelor’s degree (any field)
• 3–4 years experience in:
  • Corporate hospitality OR
  • High-end service (luxury hotel, retail, concierge, etc.)
• Strong proficiency in:
  • Ability to learn new systems (visitor mgmt, call center tools)

Work Conditions

• Fully onsite (5 days/week) – South San Francisco
• Shift options:
  • Bi-weekly Thursday meetings (until ~6:30 PM)
  • Team meetings safety certification (within 6 months)