Evening Front Desk & Guest Services Agent

Concord Hospitality Enterprises; Pittsburgh (Allegheny County); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord-made/

Job summary

Concord Hospitality in Pittsburgh is seeking a Front Desk Agent or Guest Services Agent to welcome guests, check them in and out, and resolve needs with warmth and efficiency.

This evening-shift role (3 PM–11 PM) emphasizes hospitality, accurate billing, safety awareness, and proactive communication with other departments to ensure memorable stays. The team supports ongoing training and career development.

Qualifications

• High school diploma or equivalent preferred.
• Prior hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Communication skills

Multitasking

Detail-oriented

Education

High school diploma or equivalent

Job description

Concord Hospitality in Pittsburgh is seeking a Front Desk Agent or Guest Services Agent to welcome guests, check them in and out, and resolve needs with warmth and efficiency.

This evening-shift role (3 PM–11 PM) emphasizes hospitality, accurate billing, safety awareness, and proactive communication with other departments to ensure memorable stays. The team supports ongoing training and career development.