Guest Experience Lead - Front Desk & Concierge

Concord Hospitality Enterprises; Morrisville (NC); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

Life insurance

Disability

401K

Tuition assistance

Room discounts

Training & development

Career opportunities

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk in Morrisville, NC to greet guests, handle check-ins, answer calls, and resolve concerns with courtesy and professionalism.

The role emphasizes proactive service, strong communication, and knowledge of the hotel's programs. Full-time associates receive medical/dental/vision coverage, life insurance, disability options, 401K, tuition assistance, discounted rates, and career development opportunities.

Qualifications

• Preferred 2 years experience.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Answering phone calls virtually and checking in guests through a computer
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk in Morrisville, NC to greet guests, handle check-ins, answer calls, and resolve concerns with courtesy and professionalism.

The role emphasizes proactive service, strong communication, and knowledge of the hotel's programs. Full-time associates receive medical/dental/vision coverage, life insurance, disability options, 401K, tuition assistance, discounted rates, and career development opportunities.