Guest Experience Specialist – Front Desk

Concord Hospitality Enterprises; Morrisville (NC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Disability insurance

401K options

Tuition assistance

Room discounts at Concord hotels

Training & development

Career advancement opportunities

Job summary

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to be the welcoming hub of our Morrisville hotel. You will greet guests, handle inquiries, and coordinate with teams to ensure a smooth arrival and stay.

This full-time role offers a comprehensive benefits package and opportunities for career growth within a values-driven culture that prioritizes service, integrity, and respect.

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Answering phone calls virtually and checking in guests through a computer
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality Enterprises is seeking a Front Desk Clerk or Guest Services Clerk to be the welcoming hub of our Morrisville hotel. You will greet guests, handle inquiries, and coordinate with teams to ensure a smooth arrival and stay.

This full-time role offers a comprehensive benefits package and opportunities for career growth within a values-driven culture that prioritizes service, integrity, and respect.