Guest Experience Specialist - Front Desk

COP Morrisville LLC; Morrisville (NC); On-site; USD 25,000 - 33,000; Part time

Job summary

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk at Woodspring Suites in Morrisville, NC. This on-site role handles guest check-ins, inquiries, and service recovery with a focus on hospitality excellence.

Responsibilities include efficient guest assistance, phone communication, cash handling, and knowledge of hotel programs. We value strong communicators who can collaborate across departments and uphold safety procedures.

Qualifications

• Two years: Choice Advantage

Responsibilities

• Assisting guests efficiently, courteously and professionally at all times.
• Answering phone calls virtually and checking in guests through a computer
• Maintain a high level of service and hospitality.
• Promptly and effectively deal with guest concerns or issues and see all are met to satisfaction in timely manner.
• Post guest charges, collect payments and follow all cash handling procedures as required by Concord.
• Handle guest mail and messages with respect to privacy and professionalism.
• Be knowledgeable of the hotel brand and various programs (travel programs, special offers).
• Be a great communicator to various departments and management on guest comments and concerns.
• Respond quickly to incoming calls, lobby visitors and team members needing front desk assistance.
• Have full knowledge of hotel safety and emergency procedures.

Job description

Concord Hospitality is seeking a Front Desk Clerk/Guest Services Clerk at Woodspring Suites in Morrisville, NC. This on-site role handles guest check-ins, inquiries, and service recovery with a focus on hospitality excellence.

Responsibilities include efficient guest assistance, phone communication, cash handling, and knowledge of hotel programs. We value strong communicators who can collaborate across departments and uphold safety procedures.