Front Desk & Guest Experience Specialist

IHG Hotels; Indiana; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

paid time off

medical/dental/ vision insurance

401k

many other benefits to eligible员工

Job summary

IHG Hotels is seeking a Front Desk Agent in Indiana to warmly welcome guests, handle transactions, offer local insights and ensure a friction-free experience from check-in to check-out. You’ll be a brand ambassador and part of an iconic hospitality team.

The role requires flexible night, weekend and holiday shifts, strong communication and problem-solving skills, basic math and computer literacy, and the ability to lift up to 50 lbs.

Qualifications

• Communication skills are essential for guest concerns and compliments.
• Problem-solving turns issues into memorable guest experiences.
• Basic literacy in reading, writing, maths and computer use.
• Ability to work flexible shifts, including nights and weekends.

Responsibilities

• Be the warm welcome that kicks off a memorable guest experience.
• Acknowledge guests and returning guests in person or on the phone.
• Take and manage guest bookings and up-sell opportunities.
• Handle cash and credit transactions.
• Check guests in and out, collect IDs, issue room keys, and manage safety deposits.
• Record guest preferences and handle messages and requests.
• Be a trusted contact for guests and escalate to management when needed.
• Follow safety procedures and wear protective gear as required.
• Maintain a neat appearance and act as a brand ambassador.
• Stay aware of daily events and participate in other tasks as needed.

Skills

Communication

Problem solving

Fluency in local language

Tech savvy

Flexibility

Front desk experience

Education

High school diploma

College degree (bonus)

Job description

IHG Hotels is seeking a Front Desk Agent in Indiana to warmly welcome guests, handle transactions, offer local insights and ensure a friction-free experience from check-in to check-out. You’ll be a brand ambassador and part of an iconic hospitality team.

The role requires flexible night, weekend and holiday shifts, strong communication and problem-solving skills, basic math and computer literacy, and the ability to lift up to 50 lbs.