Guest Experience Front Desk Agent

Davidson Hospitality Group; Chicago (IL); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Hyatt Centric Chicago Magnificent Mile seeks a Front Desk Agent to warmly welcome guests, manage smooth check-ins/outs, and provide local tips. You will respond to inquiries with professionalism and empathy, helping guests enjoy a memorable stay in downtown Chicago, with the support of Davidson Hospitality Group.

A strong service mindset and teamwork are essential. Join a team that values guest satisfaction, operational excellence, and career growth within a premier hospitality organization.

Qualifications

• Customer service experience, preferably hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Strong problem-solving abilities and the ability to remain calm under pressure.

Responsibilities

• Provide exceptional guest service and check-in/out efficiently.
• Respond to inquiries and resolve issues with empathy and professionalism.
• Assist guests with recommendations and information about local attractions and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean, organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate a strong attention to detail and a proactive approach to guest satisfaction.

Skills

Customer service

Communication

Cash handling

Problem solving

Organizational skills

Guest relations

Education

High School diploma or equivalent

Tools

PMS software

Computer systems

Job description

Hyatt Centric Chicago Magnificent Mile seeks a Front Desk Agent to warmly welcome guests, manage smooth check-ins/outs, and provide local tips. You will respond to inquiries with professionalism and empathy, helping guests enjoy a memorable stay in downtown Chicago, with the support of Davidson Hospitality Group.

A strong service mindset and teamwork are essential. Join a team that values guest satisfaction, operational excellence, and career growth within a premier hospitality organization.