Guest Experience Front Desk Agent — Flexible Scheduling

Island Hospitality Management; Mountain View (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Employee discounts

Wellness program

Job summary

Island Hospitality Management in Mountain View, CA is seeking a Front Desk Agent to manage all front desk operations and be a key reference for guests and vendors. You will extend professionalism and courtesy with outstanding communication in a fast-paced environment.

This position may require flexible scheduling availability. You will check guests in and out, process payments, and assist guests and vendors while preparing shift reports for management.

Qualifications

• Must be a highly motivated team player with initiative and desire for achievement.
• Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary.
• Ability to work well in stressful situations and provide excellent guest service.
• Readily available and approachable for all guests while providing excellent guest service.

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Skills

Motivated team player

Problem solving

Able to work under stress

Guest service focus

Job description

Island Hospitality Management in Mountain View, CA is seeking a Front Desk Agent to manage all front desk operations and be a key reference for guests and vendors. You will extend professionalism and courtesy with outstanding communication in a fast-paced environment.

This position may require flexible scheduling availability. You will check guests in and out, process payments, and assist guests and vendors while preparing shift reports for management.