Guest Experience Agent - Front Desk & Payments

Island Hospitality Management; Linthicum (MD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

HSA/FSA

Free room nights

Employee discounts

PTO

401(k) match

Career growth

Referral bonus

Job summary

Island Hospitality Management is seeking a Front Desk Agent to manage all front desk operations and serve as a key reference for guests and vendors. You will uphold professionalism, courtesy, and outstanding communication in a fast-paced hotel environment.

The role emphasizes checking in/out guests, handling payments, and providing information and assistance. Training and a strong team culture support career growth within the company.

Qualifications

• Highly motivated team player with a strong initiative and drive for achievement.
• Effective at handling problems in a fast-paced environment and providing solutions.
• Ability to remain composed and effective in stressful situations.
• Strong commitment to delivering exceptional guest service and hospitality.

Responsibilities

• Check-in and check-out hotel guests efficiently and courteously.
• Process payments according to hotel requirements.
• Provide information and assistance to guests and vendors.
• Prepare reports during each shift for the management team.

Skills

Teamwork

Problem solving

Stress management

Guest service

Job description

Island Hospitality Management is seeking a Front Desk Agent to manage all front desk operations and serve as a key reference for guests and vendors. You will uphold professionalism, courtesy, and outstanding communication in a fast-paced hotel environment.

The role emphasizes checking in/out guests, handling payments, and providing information and assistance. Training and a strong team culture support career growth within the company.