Front Desk Agent - Home2 Suites Traverse City

Remington Hospitality; Traverse City (MI); On-site; USD 26,000 - 38,000; Full time

Job summary

Remington Hospitality in Traverse City, MI seeks a Front Desk Clerk to warmly greet guests, manage efficient check-ins and check-outs, assist with pre-registration, and block reservations when necessary. You will promptly post all charges, accurately handle cash, checks, and credit card information, and ensure secure, compliant payment processing at the desk.

You should review reservations with special requests, know current rates and discounts, and be able to take same-day reservations while

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly and accurately.
• Manage cash handling, including receiving cash, checks and credit card information.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to apply them.
• Understand reservations procedures, including same-day reservations and cancellation/relocation procedures.

Job description

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.