Front Desk Guest Experience Specialist

Remington Hospitality; Traverse City (MI); On-site; USD 26,000 - 38,000; Full time

Job summary

Remington Hospitality in Traverse City, MI seeks a Front Desk Clerk to warmly greet guests, manage efficient check-ins and check-outs, assist with pre-registration, and block reservations when necessary. You will promptly post all charges, accurately handle cash, checks, and credit card information, and ensure secure, compliant payment processing at the desk.

You should review reservations with special requests, know current rates and discounts, and be able to take same-day reservations while

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Assist in pre-registration and blocking of reservations when necessary.
• Post all charges promptly and accurately.
• Manage cash handling, including receiving cash, checks and credit card information.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates and discounts and how to apply them.
• Understand reservations procedures, including same-day reservations and cancellation/relocation procedures.

Job description

Remington Hospitality in Traverse City, MI seeks a Front Desk Clerk to warmly greet guests, manage efficient check-ins and check-outs, assist with pre-registration, and block reservations when necessary. You will promptly post all charges, accurately handle cash, checks, and credit card information, and ensure secure, compliant payment processing at the desk.

You should review reservations with special requests, know current rates and discounts, and be able to take same-day reservations while