Guest Experience Agent - Flexible Scheduling & Growth

Home2 Suites by Hilton; Petoskey (MI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Paid time off

Flexible Scheduling

Career Advancement Opportunities

Competitive Compensation

Job summary

Home2 Suites by Hilton in Petoskey, MI seeks a Front Desk Agent to deliver exceptional guest service. You will assist guests with check-in and check-out, issue room keys, and process payments, while coordinating with housekeeping to ensure room availability.

Strong communication and a positive attitude are essential to handle challenging situations and ensure a memorable stay for guests. The role emphasizes friendly interactions, English proficiency, and basic computer skills; prior hospitality

Qualifications

• Friendly and outgoing personality.
• Proficient in English; multilingual a+.
• Computer literacy is required.
• Customer-focused with problem-solving orientation.
• Ability to lift up to 30 pounds.

Responsibilities

• Monitor knowledge of hotel operations and activities.
• Take reservations and answer questions via phone, email, and in-person.
• Build rapport with guests and identify needs through conversation.
• Describe features and amenities of guest rooms.
• Ensure compliance with health and quality standards.

Skills

Friendly and outgoing personality

Proficient in English; multilingual a+

Computer literacy

Customer-focused problem solving

Ability to lift 30 pounds

Job description

Home2 Suites by Hilton in Petoskey, MI seeks a Front Desk Agent to deliver exceptional guest service. You will assist guests with check-in and check-out, issue room keys, and process payments, while coordinating with housekeeping to ensure room availability.

Strong communication and a positive attitude are essential to handle challenging situations and ensure a memorable stay for guests. The role emphasizes friendly interactions, English proficiency, and basic computer skills; prior hospitality