Breakfast Concierge & Guest Experience Associate

One Ocean Resort & Spa; Traverse City (MI); Hybrid; USD 17,000 - 21,000; Full time

Job summary

Home2 Suites Traverse City is seeking a Breakfast Attendant to warmly greet guests, assist with reservations, and promote hotel amenities. The role focuses on guest satisfaction, concierge support, and maintaining a clean lounge area.

Ideal candidates demonstrate strong communication, a proactive work ethic, and excellent customer service while upholding confidentiality and teamwork in a fast-paced hotel environment.

Qualifications

• Strong verbal and written communication.
• High work ethic and self-initiative.
• Proven customer service skills.
• Ability to maintain staff and guest confidentiality at all times.
• Focus and maintain attention to tasks, and complete work on time.

Responsibilities

• Greet guests in the concierge lounge within 2 minutes of arrival.
• Liaise between guests and hotel departments by making reservations and following up on requests.
• Maintain an information file on local services and upsell hotel amenities and services.
• Clean Concierge lounge and kitchenette during the shift.

Skills

Communication skills

Work ethic

Customer service

Confidentiality

Attention to detail

Job description

Home2 Suites Traverse City is seeking a Breakfast Attendant to warmly greet guests, assist with reservations, and promote hotel amenities. The role focuses on guest satisfaction, concierge support, and maintaining a clean lounge area.

Ideal candidates demonstrate strong communication, a proactive work ethic, and excellent customer service while upholding confidentiality and teamwork in a fast-paced hotel environment.