Guest Experience Lead - Front Desk

McKibbon Hospitality; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Pet insurance

Disability coverage

Paid time off

401K with match

Tuition assistance

Career development

Job summary

McKibbon Hospitality is seeking a Front Desk Agent to warmly welcome guests and manage check-ins with accuracy. You’ll learn hotel operations and support F&B as needed, ensuring every guest feels valued from arrival to departure.

You’ll maintain professional demeanor, collaborate with teams, and adapt to varying shifts while upholding McKibbon’s Guiding Principles and service standards.

Qualifications

• - Previous experience working as a front desk agent or in a similar role.
• - A high school diploma or equivalent vocational training certificate.
• - Experience working at a hotel establishment (highly desired).
• - Proficiency with computers.
• - Basic math skills.
• - Ability to provide excellent customer service and maintain a professional demeanor at all times.
• - Ability to input and access information in the property management system and/or points-of-sale system.
• - Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.
• - Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.
• - Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.
• - Punctual for all shifts to ensure consistent coverage of front desk responsibilities and service to guests.

Responsibilities

• Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.

Skills

Customer service

Communication skills

Listening skills

Computer proficiency

Basic math

Punctuality

Professional demeanor

Multi-tasking

Guest relations

Shift flexibility

Team collaboration

Education

High school diploma or equivalent

Tools

Property Management System (PMS)

POS system

Job description

McKibbon Hospitality is seeking a Front Desk Agent to warmly welcome guests and manage check-ins with accuracy. You’ll learn hotel operations and support F&B as needed, ensuring every guest feels valued from arrival to departure.

You’ll maintain professional demeanor, collaborate with teams, and adapt to varying shifts while upholding McKibbon’s Guiding Principles and service standards.