Guest Experience Lead, Front Desk

Lodging Dynamics; Santa Clara (CA); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Travel discounts at hotel partners and

franchises

Paid time off

Wellness program

Health, dental, vision, 401(k) and ben

efits

Job summary

Lodging Dynamics Hospitality Group is seeking a Front Desk Agent to join our team in Santa Clara. You will greet guests, register arrivals, coordinate with the reservation center, and upsell to maximize room rates while ensuring a seamless check-in and check-out process.

You will handle guest records with discretion, respond promptly to inquiries, and resolve minor issues to uphold outstanding guest experiences. This role emphasizes service excellence and teamwork.

Qualifications

• High school diploma; or 1-3 months related experience; or equivalent combination of education and experience.
• Good understanding of procedures and practices in the hospitality industry.
• Excellent written and verbal communication skills.
• Strong organizational and time management skills.
• The ability to provide exceptional customer service.
• Good leadership and training abilities.

Responsibilities

• Books guest reservations and/or coordinates with reservation center.
• Registers guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals.
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Answers and routes call as appropriate; takes guest messages with accuracy.
• Resolves minor guest complaints to the satisfaction of the customer; informs supervisor of major problems, complaints, disturbances or unhappy guests.
• Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follow up to ensure guest satisfaction.

Skills

Guest services

Communication skills

Organizational skills

Time management

Leadership abilities

Education

High school diploma or equivalent

Job description

Lodging Dynamics Hospitality Group is seeking a Front Desk Agent to join our team in Santa Clara. You will greet guests, register arrivals, coordinate with the reservation center, and upsell to maximize room rates while ensuring a seamless check-in and check-out process.

You will handle guest records with discretion, respond promptly to inquiries, and resolve minor issues to uphold outstanding guest experiences. This role emphasizes service excellence and teamwork.