Guest Experience Host – Luxury Hotel Front Entrance

Fairmont; Pittsburgh (Allegheny County); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Employee rates at Luxe Accor North/Cen

Academies learning programs

Grow within property and world

CSR initiatives Planet21

Job summary

Fairmont Pittsburgh is seeking a friendly, engaging Restaurant Host/Guest Service Associate to welcome guests on fl.2 and guide them to their tables in a warm, efficient manner.

You will manage the reservation system, balance the flow of patrons, assist with phone inquiries, maintain menus, and uphold Fairmont and hotel standards while delivering exceptional guest experiences; training and growth opportunities are available across Accor's global portfolio.

Qualifications

• Excellent written/verbal communication and interpersonal skills.
• Able to balance a variety of conflicting priorities while providing guest service.
• Must have calm and warm manner.
• Be able to work flexible hours including mid-shift, weekends, and holidays.

Responsibilities

• Greet all guests to fl.2 in a friendly, engaging and efficient manner.
• Escort guests to their table, engaged in pointing out features of the restaurant.
• Create and maintain a sense of excitement at the entrance including name recognition.
• Balance the reservation system (Open table), accurately accounting for covers.
• Assist with phone enquiries and reservation requests.
• Keep a firm handle on the restaurant knowing the status of tables and flow of patrons.
• Take ownership of the restaurant and the service flow.
• Maintain stock of menus appropriate to service period.
• Assist with requisitioning.
• Provide service within Fairmont and Hotel Standards.
• Aware of all business within hotel on a daily basis and able to guide guests accordingly.
• Follow opening and closing procedures daily.
• Assist Restaurant Managers as assigned.
• Follow and adhere to all safety and sanitation policies and procedures.

Skills

Verbal communication

Interpersonal skills

Prioritization

Calm demeanor

Flexibility hours

Job description

Fairmont Pittsburgh is seeking a friendly, engaging Restaurant Host/Guest Service Associate to welcome guests on fl.2 and guide them to their tables in a warm, efficient manner.

You will manage the reservation system, balance the flow of patrons, assist with phone inquiries, maintain menus, and uphold Fairmont and hotel standards while delivering exceptional guest experiences; training and growth opportunities are available across Accor's global portfolio.